Communication! It always comes back down to communication, doesn't it? Communication is at the heart of healthy client relationships for a reason: it involves skills--skills that require years to develop--and emotional labour. Emotional labour demands that you are 100% committed to the client and the topic at hand, building genuine trust through empathy and kindness.
It's a human tendency to try to reduce business down to numbers and cold hard mechanics, but it's an exercise in futility: the result is always a far stretch from the truth of business. Good business requires good relationships, which is a human art. Confidence, trust, bravery to progress through the economy--these things support good client relationships. They take time and patience to develop. Here are five key areas to focus on to improve your client and vendor relationships.